This web site is owned and controlled by Torque Developments International a company incorporated in England under company number 2890798 whose registered office is 5 Cliffside Trade Park, Motherwell Way, Thurrock, Essex, RM20 3XD
Use of this web site and any services provided by Torque Developments International is subject to the terms and conditions set out below. By using this website you show your agreement to them.
Changes
Torque Developments International PLC reserves the right to right to change these terms and conditions by posting these changes on the website. It is your responsibility to review these terms and conditions regularly to ensure you are aware of any changes. Your use of the website after any change will be deemed to signify your acceptance of the modified terms and conditions.
Disclaimers
Whilst Torque Developments International PLC has taken care of the presentation of the contents of this website, this website and the information contained within it are provided on an “as is” basis without any representation or endorsement being made and any warranty of any kind whether express or implied but not limited to, any warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Torque Developments International PLC be liable (whether in contract or tort (including negligence and breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with the use of this website including, without limitation, loss of profits, loss of data, loss of goodwill (directly or indirectly), nor any indirect, economic, consequential or special loss.
Torque Developments International PLC does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available is bug and virus free or represent the full functionality, accuracy, reliability of the material. Torque Developments International is not responsible if you are unable to access or use the website.
Whilst Torque Developments International takes great care in providing its services, on an “as is” basis without any representation or endorsement being made and any warranty of any kind whether express or implied but not limited to, any warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Torque Developments International PLC be liable (whether in contract or tort (including negligence and breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with the use of its services or this website including, without limitation, loss of profits, loss of data, loss of goodwill (directly or indirectly), nor any indirect, economic, consequential or special loss.
Any person that contracts or employs Torque Developments International PLC to undertake any work or provide any parts for high-performance road or racing applications, does so on the understanding that no liability whatsoever will befall Torque Developments International, and that no warranties expressed or implied will apply to parts or labour unless otherwise clearly stated.
Torque Developments International retains the right to charge £50 plus vat per day for the storage of any car which remains uncollected after the completion of the works.
Torque Developments International retains the right to charge an interest of 3% above Libor on any outstanding or unpaid debts.
Torque Developments International does not accept any responsibility for accidental damage to vehicles whilst in its care.
It is the responsibility of the owner to ensure that his vehicle is insured for theft whilst it is in the possession of Torque Developments International PLC.
If any of these terms and conditions should be deemed to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country.
Nothing in these terms and conditions shall exclude Torque Developments International liability for death or personal injury resulting from Torque Developments International PLC’ negligence.
Intellectual Property
All intellectual property rights whether registered or unregistered in any information, content, materials data or processes contained in or to this website belong to Torque Developments International PLC or its licensed source. All rights of Torque Developments International in such intellectual property are reserved.
No part of this website may be reproduced in any material form (including storing it by any electronic medium) without the written permission of Torque Developments International.
Jurisdiction and Law
It is intended that the information contained in this website shall be used by residents of the UK. The information and other materials contained within this website may not satisfy the laws of any other country and those who choose to access this site from any other locations are responsible for compliance with local laws and if and to the extent that local laws are applicable. These terms and conditions shall be governed by and construed in accordance with the laws of the UK. Disputes arising in relation to the same shall be subject to the exclusive jurisdiction of the courts of the UK.
Links to Other Web Sites
This website may contain links to websites operated by third parties for reference and information purposes only. Torque Developments International does not control other such websites and does not accept any responsibility or liability in respect of the material on any such website. The presence of such links does not constitute a recommendation of such websites or any advice or information on them by Torque Developments International.
No links to this website may be created without the express written authority of Torque Developments International.
Returned Goods (Distance Selling)
Returned goods must be authorised in advance by Torque Developments International.
The consumer has the right to cancel seven days after delivery.
Goods that are not in their original condition are not returnable to Torque Developments International.
Returned Goods (Bought from Store)
Returned goods must be authorised in advance by Torque Developments International.
No returns will be accepted later than 10 days after the supply date.
Returned goods will be subject to a 20% restocking and handling charge.
Goods that have been supplied that were not originally in stock are not returnable to Torque Developments International.
Goods that are not in their original condition are not returnable to Torque Developments International.
Cancellation Policy
Consumers have 14 days to cancel their contract for goods (except for exempt products)
Privacy Policy
This Privacy Notice sets out the lawful basis for processing and discloses the types of information we gather.
The personal information that we may then collect includes:
- Name
- contact information including email address
- Demographic information e.g. postcode, preference and interest
- Records of your contact with us
- Payment method details including credit/debit card details (if paid via this options)
How We Use Your Information
- To process your order including sending order confirmations and invoices, payments and refunds
- Internal record keeping
- To improve products and services
- To answer your questions or provide you with requested information
- To send you newsletters and information for marketing or advertising purposes
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Any data transferred through the internet is protected by encryption to ensure there is no unauthorised access.
Only those who require access to your personal data have access to it within our company, ensuring that your personal data is not shared with our staff unnecessarily.
How long do we keep your data?
We will keep personal data for 6 months for the purposes of dealing with any enquiries you may have.
Controlling Your Personal Information:
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
Your Rights Over Your Personal Data:
You have the right to request:
- A copy of the personal data we hold about you, free of charge.
- The correction of your personal data when incorrect, out of date or incomplete.
- When you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of our legal obligations).
- That we stop using your personal data for direct marketing.
Where permitted, we may retain data indefinitely. Users may request deletion of their personal data at any time, subject to legal and operational requirements as documented in this policy.
You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact by post at: 5 Cliffside Trade Park, Motherwell Way, Thurrock, Essex, RM20 3XD, or email [email protected]
We may request proof of ID from you in order to fulfil this request in order to protect your personal data. If we choose not to action your request we will explain to you the reasons for our refusal.
Complaints
We will investigate and respond to any complaints about our products or services.
If you’ve taken out finance to fund your purchase and your complaint is about your finance, such as your monthly repayments, interest or charges, you should contact your lender directly to complain to them.
If Black Horse FlexPay or Newpay are responsible for the product or service that you have complained about, then we will forward your complaint to them to investigate and respond. In accordance with FCA rules on complaint forwarding, we will write to you to confirm who will be dealing with your complaint and how you can contact them.
If your complaint is about how we introduced you to finance, we will refer your complaint to MBNA Limited trading as Black Horse Flexpay. Our company has been appointed by MBNA as their Introducer Appointed Representative and they will be responsible for resolving your complaint.
Complain to Information Commissioner’s Office: https://ico.org.uk/concerns/
How to contact us: 5 Cliffside Trade Park, Motherwell Way, Thurrock, Essex, RM20 3XD. E: [email protected] T: 0800 1073250
We will investigate and respond to any complaints about our products or services